Ordering
When will my order ship?
Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed on Friday or over the weekend will ship on the next business day.
Where do you ship to?
We ship to UK Mainland and Northern Ireland Only.
I have a question about my order, who can I talk to?
Please email us via the Contact Us page to send us your queries.
Product
How are the product materials sourced?
We source all our materials ethically and in an environment-friendly manner. Most of the items are sourced from other small businesses.
How accurate are the colours/patterns shown in your photos?
The colours shown in our product photos are highly accurate. For bespoke enquiries, fabric sample can be sent to you during the consultation process.
Returns
What is your return policy?
Please refer to the Returns & Refunds page for our return policy.
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
Payment
Do you offer cash on delivery?
Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments in case you need to initiate a return due to product faults.